Processes that are not optimized cost your team a lot of time and your company a lot of money. However, using the right tools, a lot of these processes can easily be automated. One way to achieve this is to use automated calls. With one simple tool, you can automate a lot of different processes across your company.
Optimize simple processes
There are so many applications to automated calls that most people do not know about them. When thinking about how to optimize processes, your first thought probably is of an IVR to automate your customer service. And you are right, this is one of the main applications of automated calls. But you can automate so much more with calls that it would be a shame not to benefit from it!
If you repeatedly have to notify one or a group of colleagues about something, know that you can optimize these processes. These repetitive tasks could be things such as notifying colleagues of an upcoming company event, notifying employees of a change of planning and so on. With a tool such as the Call Campaign Manager, you can simply pre-record the message you want to send and the tool will make the calls for you. You have more time for other tasks and everyone receives the notification.
Some common customer notifications are appointment or payment reminders. When someone needs to call the concerned customers manually, this can take a long time. After creating a list of people that need to be called, the employee will often face answering machines when placing the calls. A lot of lost time. To optimize this process, you can have an automated call solution placing the calls. it liberates a lot of time for your employees, who can do more valuable tasks.
Using automated calls ensures that the recipient receives the message. You can configure the amount of call attempts that are made and see the statistics of the calls. You can also add the option to receive more information by SMS or being transferred to one of your agents in the call’s menu. That way, recipients can get additional information if they need it.
Mass sales operations
Sales operations can be very different per company. For example, for a B2B company, they can be follow-up calls to customers or lead generation calls. For a recruitment agency, sales operations could be the calls placed to find candidates, with a transfer to an agent when a potential candidate is interested in the offer they receive. To a non-profit organization, mass sales operations are often collecting donations. It is easy to optimize the processes above in no time using an automated call tool.
After recording the message, you can define the amount of calls that will be launched per minute or per hour, depending on whether you include a transfer to an agent in your menu options. All calls are placed with a local and dedicated number, which raises trust among recipients.
Optimize complex processes
About any process that require efficient communication can be optimized with an automated call tool.
For example, planning management can become very complex when your company grows. Especially when your employees work outside of your offices, such as in consultant companies or cleaning companies. Besides more efficiency, automating the planning management allows to receive reports and statistics on working hours, performance and working periods.
To automate such a task, you can, for example, create an IVR to which each employee makes a call at the beginning and the end of their service. That way, each employee gives his own hours to an automated system and connecting the IVR to the HR department will allow to calculate salaries easily.
Which process would you like to optimize with automated calls? Let us know about it!