SMART INTERACTIVE VOICE RESPONSE
Personalize your phone calls with Smart IVR
Improve customer experience and productivity with automated inbound calls and collected data thanks to a Smart IVR system.
What is IVR?
Managing your customers’ self-service calls allows you to increase their satisfaction. And that’s exactly what Smart IVR (for Interactive Voice Response) can do. With this technology, you can interact with your contacts in an automated way, by voice. And even “react” to the caller’s actions: pressing the phone keys, voice recognition or phone number recognition… everything is possible! And for the answers too. This can range from routing a call to the right correspondent to complex actions linked to external data collected by the system.
AUTOMATED SERVICES
Automate your processes
with Smart IVR
With Interactive Voice Response, you can simplify many processes by automating them.
In addition, voice allows you to keep a more personal touch to the interaction.
Service
Automate basic requests and customer support questions.
Caller Routing
Create unique call paths based on caller specific responses.
Call Data
Activate credit cards, conduct phone surveys and other actions.
Information
Make outbound calls for alerts, payment reminders…
Monitoring
Collect and analyze all calls data, performance, volumes…
SMART IVR FOR YOUR BUSINESS
Why use IVR?
Smart interactive voice server systems can improve your business in many ways. For example, for your marketing campaigns, lead scoring or for your customer service. Many companies are digitizing and automating their processes. Combining Interactive Voice Response with other solutions such as outbound calls or SMS campaigns can have a real impact on your business.
Deliver a quality customer experience
With (Smart) IVR, your customers can reach you at any time and receive personalized support.
Reduce the workload of your teams
Automating certain requests and providing self-service options reduces workload.
Create personalized customer journeys
Easily connect all your customers’ conversations with a bot or a human thanks to IVR.
Keep control of the whole call traffic
With Smart IVR, everything is under control: calls are directly qualified and handled.
CASES
What can you do with
Smart IVR?
Simple and effective, interactive voice server systems are useful in many jobs and can be adapted to many tasks. Curious to know what (Smart) IVR can do for you and your daily tasks? Contact our experts and let’s find out together how our solutions can help you support your business!
Marketing: conduct satisfaction surveys by phone, organize contests with a voice menu, promote a new product…
Sales: filter and sort incoming calls to support sales teams, collect valuable data on your correspondents…
Customer Service: organize the management of inbound and outbound calls with an automation solution…
Logistics: remind your customers by phone to order products to be renewed or perishable goods…
FEATURES
It’s smart and it works
(Smart) IVR systems are used to answer customer calls, collect and provide caller information. They help guide the caller through various steps before eventually transferring the call to a human agent. But there are also options available to make your Interactive Voice Response user-friendly and even closer to your customers.
Audio libraries
Use variable messages with audio libraries. Let your callers choose options such as language, department… Smart Interactive Voice Response systems also allow you to automatically transfer calls to human agents.
Pre-recorded information
Record frequent messages in text-to-speech or Voice Studio and play back this pre-recorded information with the IVR. And make it easy for your users to find answers to their questions with self-service.
Multi-channel
Combine Interactive Voice Response (IVR) with SMS, outbound calls or bots to confirm or provide information. Easily share payment links, conduct satisfaction or NPS surveys or marketing campaigns.
ADVANTAGES
There are many advantages
Process improvement
Define a call path and use the data to provide self-service information.
Customized interface
Use your own custom interface through our dedicated and secure portal.
Customer experience
Reduce call and hold times and provide a better customer experience.
Unlimited number of campaigns
Define the number of calls per min/hr and make up to 10,000 simultaneous calls per business day.
Reduce call costs
Improve processes by making a large number of calls in minutes.
Lead generation
Transfer calls to an agent and turn an outbound call into a qualified inbound call.
VOICE BOT
The future of IVR:
the virtual voice agent
Already have an IVR system? Great! But did you know that you could do even better? Yes, with a voice virtual agent! For inbound and even outbound calls, this solution allows you to optimize the customer experience to its best level. With a voice virtual agent, call reception goes beyond simple routing. The robot analyzes the request to directly answer the question or direct the caller to the right person. Efficient and productive!
ALL YOU NEED
All our voice solutions
Smart IVR
Save more time
with a self-service voice solution.
Voice API
Integrate our Voice solution directly into your own systems.
Call Campaign Manager
Automate call
campaigns for greater productivity.
Virtual voice agent
Offer the future of
interaction with a voice
robot solution.
Try our platform during 14 days
Make your communication successful: try our platform!
Not convinced yet ?
We help you make up your mind with free access to our platform. Find everything you need to start your first communication within a CPaaS.
No credit card required. Enjoy 20 SMS and 20 calls for free included.
