Automated outbound calls are more and more frequently used. They allow businesses to have a more personal approach of the customer. Their advantages include: high pick-up rates, the use of a recorded message and the possibility for the recipient to undertake action at the end of the message. Therefore, automated outbound calls are the new must-have of every multi-channel communication strategy. Patrice Huybrechts, founder and CEO of RingRing, explains how automated outbound calls can be implemented.
How to automate an outbound call campaigns?
“We offer 2 products: a voice API and an automated call platform.” says Patrice Huybrechts. “The voice API is a bridge between your business application and RingRing. So, it allows you to call any of your customers with a predefined message. On the other hand, our automated call platform allows you to configure automated outbound calls easily, within a few minutes and without any technical knowledge. It’s like sending an e-mail.”
How Forum Jobs uses automated outbound calls
“One of our customers, the employment agency Forum Jobs, uses our call platform to contact candidates for an open position.” shares Patrice. “Candidates that receive the automated call can select if they are interested in the position. If they select ‘yes’, they will automatically be transferred to a consultant. Thanks to our platform, Forum Jobs is able to fill the open positions faster than with other channels of communication”
Do you want to learn more about how Forum Jobs uses automated outbound calls to improve efficiency? You can read the full customer case here.
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