Avoid the flood of incoming calls for your customers after Covid-19
How to control the increase of incoming calls and keep happy customers?
In the case of one of our clients, we realised that requests for appointments were pouring in. This type of requests is frequent and in all types of sectors. Many professionals: psychologists, dentists, hairdressers, estheticians, household helpers … have to deal with appointment requests. Also, bigger industries with call centers such as gas and electricity networks, car dealers, telecom have to manage incoming calls for various reasons. Looking at the agenda, the availabilities, find a date that suits everyone takes time. Above all avoid the no show, all this can quickly be a waste of time and efficiency. In response to this, we have set up a communication platform where the client is guided in 2 steps when planning an appointment.
« Dear client, we will contact you shortly to schedule an appointment for your maintenance. »
« Dear customer, this is an automatic message from your company, we will contact you to schedule an appointment.
Press 1 to be connected to an employee
Press 2 to opt out »