Avoid the flood of incoming calls after covid-19
What to do with customers wanting to reschedule after an off-peak period?
Prepare the post crisis
In the case of one of our clients in the automotive sector, we realised that requests for appointments were pouring in. This type of requests is frequent and will have to be dealt with post-confinement. This will be the case in many professions. Psychologists, dentits, hairdressers, estheticians, household helpers … will have to make up for all this time off. To help all these sectors, we have set up a communication platform where the client is guided in 2 steps when planning an appointment.
« Dear client, we will contact you shortly to schedule an appointment for your maintenance. Your Concessionnaire »
« Dear customer, this is an automatic message from your dealer, we will contact you to schedule an appointment for your maintenance.
Press 1 to be connected to an employee
Press 2 to opt out »