Forum Jobs is a recruitment agency active in Belgium since 1997. The mission of forum jobs is inspired by the core values ‘Passion and Experience’. What clients appreciate at Forum Jobs is the selection of the right person for a given mission, coupled with an impeccable administrative follow-up.
Forum Jobs supports long-term relationships with companies, candidates and employees. This is also the reason why Forum Jobs remains one of the best agencies in its sector. To stay on top level, the agency needed to optimise certain processes. Firstly, to save time and concentrate on other, more fastidious tasks. Secondly, to be able to focus on people, physical appointments and everything else that is pleasant in the HR job.
« The main task of an HR consultant is to place a lot of calls, to contact people »
Challenge : improve the efficiency in contacting job seekers
In the past, Forum Jobs contacted candidates for open positions through classic phone calls, SMS, e-mails or by meeting the candidates face-to-face. “The main task of an HR consultant is to place a lot of calls, to contact people” says the COO of Forum Jobs. “We decided to automate that part of their job to be able to contact a lot more people in a lot less time”.
Want to know how automated calls can improve the efficiency of you call centre or HR department?
Solution: Using automated calls to focus on other important tasks
This was certainly a challenge RingRing wanted to take on! Thanks to automated calls, it is easy to gain in time and efficiency.
“In a very short time period, we were able to increase the amount of communications with candidates tremendously and not lose the consultants’ time with a repetitive task. We got ourselves thinking about how we could increase our efficiency even more” says the COO of Forum Jobs.
How does it work?
We implemented automated voice calls in combination with automated SMS. When there’s an open position, a message is recorded and sent out through automated calls to potential candidates. Candidates that receive the call can select whether they are interested in the open position. If it’s the case, they will automatically be transferred to the correct consultant. They also can ask to receive the job description via SMS. Once the position is filled, the solution stops contacting other candidates.
Result: Flexibility and positive results.
What was most appreciated by the customer was the flexibility and independence from the product. We don’t just supply a product but a real follow-up with our customers. It is always possible to adapt a solution to your needs.
“We record all the messages and can configure the campaigns ourselves. This gives us all the flexibility we need. We are very satisfied with the solution RingRing provided to us. It has increased our efficiency a lot and we keep control over the messages we send out” says the COO.
« We are very satisfied with the solution RingRing provided to us. It has increased our efficiency a lot and we keep control over the messages we send out »