IVR, what is it?
IVR stands for “Interactive Voice Response”. It is in fact an automated telephony system. It allows a computer to interact directly with callers through a voice application. A bit like your personal voice assistant in fact!
IVR FOR BUSINESS
Because IVR is really worth it
To boost your business, IVR is a perfect solution! Whether it is for internal or external use, an interactive voice server can bring you a lot and offer a real service for your customers and collaborators. Well yes, automating your outbound calls allows you to increase your customers’ satisfaction and to make you more productive. How can you do this?
Increase customer satisfaction
First of all, you offer an efficient and fast service for the treatment of your customers’ calls. With the right questions, you can directly route the caller to the right contact, according to his/her needs.
Be more productive
Internally, you save your employees time by automating the processing of incoming calls. In addition, they can focus on value-added tasks. Anyway, you increase the productivity and efficiency of your business.
Are you visionary?
Does your company already have an IVR? Your calls are already automated? Excellent! But you can go even further. How? With a virtual voice agent! This solution optimizes the customer experience at the highest level. For both inbound and outbound calls. With a voice virtual agent, you can go further than what you already have. Once the call is in progress, the robot precisely analyzes the request to either answer it or route the call to the right person. Impressive, but possible!
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