Manage inbound calls with Interactive Voice Response (IVR)
Use IVR to make sure callers are always directed to the right department or agent. Choose between the use of voice or touch-tone keypad selections.
How Interactive Voice Response works
IVR systems are used to answer customer calls, collect and provide some information to the caller. IVR guides the caller through different options before eventually sending the call to a live agent.
Play Menus with our
audio libraries
Use pre-recorded information
Play pre-recorded informations with Interactive Voice Response System. Record frequently asked questions in text-to speech or Voice Studio.
Make it easy for your users to find answers to their questions via customer self service.
Multichannel communication
Use IVR completed by SMS, outgoing calls or bots to confirm or provide some information. Provide payment links, make post call for NPS or Satisfaction surveys. You can also use IVR for your marketing campaigns.
Benefits of using Interactive Voice Response (IVR)
Use of data in decision process
Use of a admin interface
Improve customer experience by automation
Reduce call times & propose a better customer experience.
Unlimited amount of inbound calling campaigns
Define the number of calls per minute/hour and make up to 10.000 simultaneous calls per workday
Reduce call costs
Improve lead generation
Why using Interactive Voice Response
IVR systems can improve your business in many ways. Using IVR for marketing campaigns, lead scoring or to improve customer service is a must.
Many companies are digitalising and automating their processes. Using IVR completed with other solutions like outbound calling or SMS campaigns can have a real impact on your business.
Interesting cases about Interactive Voice Response
Discover how IVR helps you to control the increase of incoming calls and helps to keep your customers happy.
Automate your communication with Interactive Voice Response
Test our platform now for 14 full days. Improve relations and communication with your end users through their favourite channel.
Included in your free trial
- 20 free SMS & 20 automated calls included
- Access to Voice & SMS API
- Upload your contacts & create personalised campaigns with placeholders
- Review the success of your campaigns with dashboarding & real-time statistics