Manage inbound calls with Interactive Voice Response (IVR)
Use IVR to make sure callers are always directed to the right department or agent. Choose between the use of voice or touch-tone keypad selections.
How Interactive Voice Response works
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Use pre-recorded information
Play pre-recorded informations with Interactive Voice Response System. Record frequently asked questions in text-to speech or Voice Studio.
Make it easy for your users to find answers to their questions via customer self service.
Benefits of using Interactive Voice Response (IVR)
Use of data in decision process
Use of a admin interface
Improve customer experience by automation
Reduce call times & propose a better customer experience.
Unlimited amount of inbound calling campaigns
Define the number of calls per minute/hour and make up to 10.000 simultaneous calls per workday
Reduce call costs
Improve lead generation
Why using Interactive Voice Response
Many companies are digitalising and automating their processes. Using IVR completed with other solutions like outbound calling or SMS campaigns can have a real impact on your business.
Interesting cases about Interactive Voice Response
Discover how IVR helps you to control the increase of incoming calls and helps to keep your customers happy.
Automate your communication with Interactive Voice Response
Test our platform now for 14 full days. Improve relations and communication with your end users through their favourite channel.
Included in your free trial
- 20 free SMS & 20 automated calls included
- Access to Voice & SMS API
- Upload your contacts & create personalised campaigns with placeholders
- Review the success of your campaigns with dashboarding & real-time statistics