Ease access to your services with a voice virtual agent
The voice virtual agent, or voicebot, is a computer program with artificial intelligence that can receive and send messages by voice. In concrete terms, during a telephone conversation, the caller makes a request. And, live, the virtual voice agent responds, by voice and in the same language. An incredibly powerful and avant-garde tool for your support department and other services!
VOICE: AN EFFECTIVE CHANNEL
Talking is faster…
… than writing! Up to 2.9 times faster actually.
So it’s much easier and more direct for your customers to communicate with you by speaking. Especially since it is the most natural way for everyone to communicate.
Asking a question and getting the answer can be done anywhere, at any time.
ASR AND TTS
Give your bot a voice
A voice virtual agent works like a chatbot in fact. The difference is that the interaction is done via voice.
For incoming calls, automated speech recognition (ASR for Automatic Speech Recognition or STT for Speech To Text) is added to the system. For outgoing calls, we speak of speech synthesis (TTS for Text To Speech). In the end, the caller talks to the bot as if it were a human.
Because it’s worth it
Reduce the time it takes to process a request by providing accurate routing.
Reduce wait time by automating and using intelligent redirects.
Increase your agents efficiency by letting them focus on valuable tasks.
Increase customer satisfaction with efficient and fast requests processing.
Expand service hours with a virtual voice agent available at all times.
Offer a service accessible and simple to all as a conversation.
A winning combo
Mix has always been the secret of effective communication. It’s the same for services. And in this case, especially for self-service. Chatbot, IVR, SMS, voicebot… Don’t hesitate to offer several means of communication so that your customers are sure to find what they are looking for!
One thing is certain, voice, and surely for virtual agent, is without a doubt the channel you will need in the future…
in all its forms
Talk to your contacts via an automated online chat.
Virtual voice agent
Use voice to communicate live with your contacts.
Whatever it is, we help you with your project.
RingRing, your ideal bot partner
Our goal is to help you get the most out of technology. Because your business deserves the best for its growth.
A certified team
Our virtual agent team members are certified by the Conversation Design Institute.
We have the expertise and skills to train artificial intelligence (AI trainer).
We only work with specialized and recognized partners to develop your projects.
Our solutions are innovative and scalable to increase the added value for your business.
Try our platform during 14 days
Make your communication successful: try our platform!
Not convinced yet ?
We help you make up your mind with free access to our platform. Find everything you need to start your first communication within a CPaaS.
No credit card required. Enjoy 20 SMS and 20 calls for free included.