What means of debt-collection can you use to get your outstanding debt paid off? There are plenty available on the market. But think twice before choosing one. What is your goal? Recovering your money? Isn’t it possible to do so more efficiently?
We have compared 4 ways to handle an unpaid invoice:
Comparaison 4 ways to get outstanding debt paid off
Automated communication seems to be an interesting method: it gives results quite quickly, is affordable and preserves your relationship with your customer. So, which of these three communication channels – SMS, e-mail or IVR – is the most appropriate, taking your company, but especially your customers into account?
1. Which communication channel is most appropriate to get outstanding debt paid off?
The three channels all have advantages. You have to determine which is most suitable to your relationship with each customer. You know your customer best. Which channel would convince him to pay your invoice – and in the most suitable way?
2. Which means of communication are the most convincing?
You never send out SMS to your customer, unless he’s late with his payment? Know that he’ll read your SMS. Moreover, 97% of SMS messages are read within three minutes after reception. The efficiency is guaranteed.
3. Which communication channel is easier to manage?
It’s simple: all of them are easy to manage. The implementation is quick and easy for all three channels. You simply need to determine the content of the message, the moment you want to send it and the channel you want to use. That is it.
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