When you introduce an interactive voice response system with speech recognition software and a connection to your CRM, it does all the work for you. So there’s no need for your sales team to spend too much time trying to make appointments. The IVR uses an automated script and makes the planning for your sales representatives. That’s an easy way to boost your ROI effectively.
Appointments via automated calls: 3 main advantages
If you use an automated voice solution, there are some tangible benefits for your company. Let’s take a look at them.
1. You cut costs
That should be the most interesting advantage for you. Using automated voice allows you to call hundreds of people at the same time. With an automated script, you engage potential customers while the calendar of your sales team keeps on filling up with appointments.
2. You improve time allocation
As your sales team has to call significantly less prospects, there is more time to really sell. That means: more appointments, more sales talks and more closed deals. But more important: your employees are doing what really motivates them: human interaction and creating results. Introducing automated calls makes your sales team more productive and happier. Looking for a win-win? This is it.
3. Better experience for customers
Making an appointment should be extremely effective. Using automated voice, you make sure it’s as effective as possible. All the time. And that’s really what your potential customers want… In some cases, it could be interesting to use a famous actor or musician as your voice. Like we did for Plan Belgium.
Interested in finding out how we helped BMW to get a significant amount of people to test drive the new BMW i3? Find out here.
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