✦ Voice automation
Instant responses to every call
A voice call is often the fastest way to get what you want. But too often, calling feels like driving through a traffic jam. No longer. Voice automation shortens the queue and increases customer satisfaction.
✦ Why voice automation
Voice automation should be your top priority
You have probably seen for yourself how smart AI and technology in general has become. Voice is no exception. Whether you’re looking at
AI-powered voicebots or smart routing systems: you can serve your customers better and faster.
65%
Users feel comfortable solving issues without human intervention.
#1
Reason for consumers not to call you is your average waiting time.
48%
Brands expect improved customer experience with conversation intelligence solutions, like voice automation
Save callers time
Get your message across the fastest way possible.
Lighten the workload for your employees while increasing customer satisfaction.
Integrates with current systems
Our voice automation technologies have strong integration capabilities. It is definitely possible to connect existing systems to our Voice API, or even integrate a voicebot or IVR into them.
Not sure whether your choice solution can integrate with your current techstack? No worries. Our team ready to develop a smooth and complete integration.
Improved call management
With Voice API, you answer questions before they’re asked. A voicebot answers questions without human intervention. IVR routes calls to the best possible agent. Whether you’re using one or multiple solutions: you’ll be managing calls like never before.
Increased availability
Your agents are spending more time providing useful information and less time rerouting or clarifying. They handle each call faster, improving each agent’s availabilities.
✦ Technologies
Each technology offers your team an advantage
Voice API
Send programmed, tailored notifications to your stakeholders through your existing systems, such as: order updates, booking confirmations or payment reminders.
Voicebot
Automatically manage incoming and outbound calls. Connect with multiple people at the same time while maintaining conversation quality.
IVR
Provide callers with a predefined choice menu to route them to the best possible agent.
Ensure a fast and smooth calling experience.
"We are very satisfied with the voice solution RingRing provided to us. It has increased our efficiency a lot and we keep control over the messages we send out."
Marjolein Geens
COO at Forum Jobs
✦ Use cases
How different industries use voice automation
VOO: Moving a contact center to telework
The coronavirus crisis has transformed the way businesses operate. Even more so, call centers. Faced with the crisis, a system had to be quickly put in place to enable VOO agents in Wallonia Data Contact Center to work in complete security from home. In one weekend, Odigo and RingRing completed this project.
Forum Jobs: Automation of outbound calls
Forum Jobs is a recruitment agency active in Belgium since 1997. The mission of forum jobs is inspired by the core values ‘Passion and Experience’. What clients appreciate at Forum Jobs is the selection of the right person for a given mission, coupled with an impeccable administrative follow-up.
Yespark: Automated voice communication
We wanted renters to access their garage with just their smartphone no physical keys, no hassle. Automated voice calls make it possible: users open the door and access his parking spot instantly with a simple call. This lets us fully dematerialize access and gives Yespark complete control and traceability over every entry.
Engie Belgium: Automated voice communication
Engie Belgium wanted to improve the maintenance of its wind farms and accelerate the transition to a greener future. RingRing really took the time to understand our needs and helped us build a tailor-made solution. With a customised web interface and automated voice calls, we now monitor our wind turbines more efficiently and keep our operations running smoothly.
Start People: Chatbot for Human Resources
Start People was looking for a quick and efficient way to inform HR consultants of temporary workers who are absent, ill, had an accident or simply cannot work for various reasons. The aim was to automate these tasks because they take up a lot of HR consultants time, whereas they could concentrate on other more important and human tasks.
Your success story here?
✦ Why choose us?
The right partner to transform your business
Certified expertise
Our experts are trained and certified by the Conversation Design Institute.
Human approach
We build voice automations. That doesn’t mean we’re on autopilot, managing your project from afar. We’re more than happy to pay you a visit to set your voice automation up.
Innovative skills
We specialize in training and fine-tuning AI to meet your specific needs.
Trusted partners
We collaborate with industry leaders to ensure top-quality solutions. Active since 2018 in bot building, 50 references from leading Belgian companies.
Tailored solutions
Every business is unique. We customize our offerings to align perfectly with your goals.
Future-proof
We keep up with the latest tech, so you don’t have to.
Frequently asked questions on voice automation
✦ What types of voice automation exist?
The three main types of voice automation are:
- Voice API: automates call notifications and integrates with existing systems.
- Voicebot: uses AI to manage conversations without human agents.
- IVR (Interactive Voice Response): provides a menu for callers to choose the right department or service.
✦ Can voice automation integrate with my current CRM or ticketing system?
Yes! Voice automation solutions like Voice APIs and IVR can be integrated with CRM systems, helpdesk software, and other business tools to streamline operations.
✦ What happens if a voicebot can’t handle a request?
If the voicebot cannot answer a question, it can transfer the caller to a human agent or provide alternative support options.
✦ Can voice automation handle multiple languages?
Yes! Voice automation supports multiple languages, making it ideal for businesses with international customers.
✦ Will voice automation reduce customer wait times?
Absolutely. By handling routine inquiries instantly and routing calls efficiently, customers spend less time on hold.
✦ Does voice automation improve customer satisfaction?
Yes. Faster response times, 24/7 availability, and more accurate call routing lead to a better customer experience.
✦ Does voice automation comply with GDPR and other regulations?
Most solutions can be configured to comply with regulations like GDPR by ensuring proper data handling, storage, and consent management.
✦ Will AI replace human customer service agents?
No. AI enhances customer service by handling repetitive tasks, but human agents are still needed for complex or sensitive issues.
Ready to transform your business?
Let’s build the perfect automated solution for your business.
