Cookie Policy

Last update: 31/01/23

1. Introduction

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
All websites which operate across certain parts of the European Union are required to obtain consent using or storing cookies (or similar technologies) on your computer or mobile device. This cookie policy (“Cookie Policy”) provides you with clear and comprehensive information about the cookies we use and the purposes for using them.

2. Who is responsible for the processing of your personal data?

The Ring Ring Company, a public limited company with registered office at Culliganlaan 2/F, 1831 Machelen, Belgium and registered in the Belgian Crossroads Bank for Enterprises under the number 0445.262.068 (hereinafter “RingRing”, “we” or “us”) is responsible for the processing of personal data as described in this Cookie Policy.
This Cookie Policy applies to the following website of RingRing: https://www.ringring.be (hereinafter “website”).
It is important to read this Cookie Policy carefully. If you have any further questions, please do not hesitate to contact us by mail at the above address or by e-mail to dpo@ringring.be.
For more information about our privacy policy.

3. What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our website.

4. Key concepts

– First- and third-party cookies: whether a cookie is ‘first-‘ or ‘third-‘ party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by our website). Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.
– Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
– Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

5. What categories of cookies do we use on our website?

Categories Description
Essential cookies (Strictly necessary)  Essential or strictly necessary cookies guarantee functions without which you would not be able to use our website as intended.
The removal of this type of cookies can lead to navigation difficulties and is therefore strongly discouraged.
Preference cookies (Performance) Preference or performance cookies collect information on how users interact with our website. These cookies collect information about your choices and preferences and make your navigation more pleasant and personalized.
For example, these cookies make it possible to memorize the language chosen during your first visit to our website in order to personalize it accordingly.
Analytical cookies
(Statistics)
Analytical or statistic cookies are used to gather information about your use of our website, in order to improve the content of our website, make it more suitable to your needs and increase its usability.
For example, these cookies show us the most visited pages of our website or help to identify difficulties that may be encountered during navigation.
Marketing cookies (Marketing)  By marketing cookies we mean advertising, tracking and social media cookies. This category of cookies mainly concerns cookies for the purpose of displaying advertisements, implementing functions on our website provided by social media, and measuring how often these advertisements and functions are displayed and used respectively. This category includes, for example, the cookies that allow you to see advertisements from RingRing on social networks that you use after visiting our website.

A full list of the specific cookies we use on our website is added under section 8 below.

6. How to control, disable and delete cookies?

You can delete or deactivate cookies from our website at any time, either via your web browser settings or on the websites of the various third parties that install cookies.
If you are using different computers, smartphones and/or tablets, please remember to set your cookie preferences on each of those devices.

7 Changing your cookie settings

7.1 Via the cookie banner
You can manage your cookie preferences at any time via the cookie banner.
7.2 Via your web browser
Most browsers are initially set up to automatically accept cookies. You can also change the settings to block cookies or to alert you when cookies are being sent to your device.
It is easy to manage cookies. Click on one of the links below to go directly to your browser manual:
– Cookie settings in Internet Explorer
– Cookie settings in Firefox
– Cookie settings in Chrome
– Cookie settings in Safari
– Cookie settings in Microsoft Edge
Warning: we have no control over the content of the above mentioned pages. These links can be changed by the ones responsible for the respective browsers.
7.3 Third-party cookies
During your visit to our website, in addition to the cookies installed by RingRing, cookies may sometimes also be installed by third parties.
Below you will find an overview of the cookies installed by third parties. You are able to choose not to accept their cookies.

8. Which specific cookies do we use on our website?

Name Category Name PurposeDescription Source
embed/v3/counters.gif Necessary Used to implement forms on the website. Hubspot
embed/v3/counters.gif Necessary Used to implement forms on the website. Hubspot
__cf_bm Necessary This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Hubspot
embed/v3/counters.gif Necessary Used to implement forms on the website. Hubspot
CookieConsent Necessary Stores the user’s cookie consent state for the current domain Cookie Bot
cookietest Necessary This cookie is used to determine if the visitor has accepted the cookie consent box. ClickCease
lang Preferences Remembers the user’s selected language version of a website Linkedin
test_cookie Preferences Used to check if the user’s browser supports cookies. Linkedin
_GRECAPTCHA Preferences This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Google
rc::a Preferences This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Google
rc::b Preferences This cookie is used to distinguish between humans and bots. Google
rc::c Preferences This cookie is used to distinguish between humans and bots. Google
rc::d-15# Preferences This cookie is used to distinguish between humans and bots. Google
lang Preferences Necessary for maintaining language-settings across subpages on the website. Linkedin
lidc Preferences Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Linkedin
wordpress_test_cookie Preferences Used to check if the user’s browser supports cookies. RingRing
collect Statistics Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. Google Analytics
AnalyticsSyncHistory Statistics Used in connection with data-synchronization with third-party analysis service. Linkedin
__hssc Statistics Identifies if the cookie data needs to be updated in the visitor’s browser. Hubspot
__hssrc Statistics Used to recognise the visitor’s browser upon reentry on the website. Hubspot
__hstc Statistics Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Hubspot
_ga Statistics Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Google Tag Manager
_ga_# Statistics Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. Google Tag Manager
_gat Statistics Used by Google Analytics to throttle request rate Google Analytics
_gid Statistics Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Google Analytics
_hjAbsoluteSessionInProgress Statistics This cookie is used to count how many times a website has been visited by different visitors – this is done by assigning the visitor an ID, so the visitor does not get registered twice. Hotjar
_hjFirstSeen Statistics This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. Hotjar
_hjIncludedInPageviewSample Statistics Used to detect whether the user navigation and interactions are included in the website’s data analytics. Hotjar
_hjIncludedInSessionSample Statistics Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. Hotjar
_hjRecordingLastActivity Statistics Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Hotjar
_hjSession_# Statistics Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Hotjar
_hjSessionUser_# Statistics Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Hotjar
_hjTLDTest Statistics Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. Hotjar
hjViewportId Statistics Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Hotjar
hubspotutk Statistics Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Hubspot
ln_or Statistics Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. Linkedin
IDE Marketing Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. Google Ads
pagead/landing Marketing Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. Google Ads
pagead/viewthroughconversion/850987576 Marketing Google Ads
fr Marketing Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Facebook
ads/ga-audiences Marketing Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Google
pagead/1p-conversion/# Marketing Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. Google
pagead/1p-user-list/# Marketing Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. Google
pagead/landing Marketing Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. Google
__ptq.gif Marketing Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Hubspot
bcookie Marketing Used by the social networking service, LinkedIn, for tracking the use of embedded services. Linkedin
bscookie Marketing This cookie is used to identify the visitor through an application. This allows the visitor to login to a website through their LinkedIn application for example. Linkedin
li_gc Marketing Stores the user’s cookie consent state for the current domain Linkedin
UserMatchHistory Marketing Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. Linkedin
_fbp Marketing Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Facebook
_gcl_au Marketing Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. Google Tag Manager
_hjRecordingEnabled Marketing This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange. Hotjar
CONSENT Marketing Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. Youtube
DEVICE_INFO Marketing Used to track user’s interaction with embedded content. Youtube
VISITOR_INFO1_LIVE Marketing Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. Youtube
YSC Marketing Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Youtube
yt.innertube::nextId Marketing Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Youtube
yt.innertube::requests Marketing Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Youtube
ytidb::LAST_RESULT_ENTRY_KEY Marketing Stores the user’s video player preferences using embedded YouTube video Youtube
yt-remote-cast-available Marketing Stores the user’s video player preferences using embedded YouTube video Youtube
yt-remote-cast-installed Marketing Stores the user’s video player preferences using embedded YouTube video Youtube
yt-remote-connected-devices Marketing Stores the user’s video player preferences using embedded YouTube video Youtube
yt-remote-device-id Marketing Stores the user’s video player preferences using embedded YouTube video Youtube
yt-remote-fast-check-period Marketing Stores the user’s video player preferences using embedded YouTube video Youtube
yt-remote-session-app Marketing Stores the user’s video player preferences using embedded YouTube video Youtube
yt-remote-session-name Marketing Stores the user’s video player preferences using embedded YouTube video Youtube

We cannot guarantee that the above list will be complete at all times, but we do our best to keep the list up to date.

9 Changes to this Cookie Policy

We may update this Cookie Policy from time to time. In circumstances where a change will materially change the way in which we collect or use your personal data, we will inform you accordingly.

10 Do you have any questions or a complaint?

If you have any comments, questions or complaints, please do not hesitate to contact us dpo@ringring.be.

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