Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of “customer-centricity” and finding the right tools for your business to measure customer satisfaction is crucial. One way companies measure their success with customers is through customer satisfaction scores (CSAT). But what is this tool and how do you use it?
Discover the Customer Satisfaction Score or CSAT in the complete article or contact our survey experts.
