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Our latest news around customers interactions
What Is A Good Net Promoter Score And How To Use It?
The NPS score® is a well-known metric that measures the willingness of customers to recommend a company’s products or...
Send SMS delivery reminders to your customers to collect their deliveries
If you’re delivering products to your customers, you know that the right information at the right time is...
What is IVR? 8 benefits of using interactive voice response for your business
Interactive Voice Response is on the rise, globally and also here in Belgium. There are some good reasons why your business...
How To Send An SMS From Your Mailbox
Sometimes you may need to send an SMS when your phone is out of range. In various sectors, turning an email into an SMS...
What is RCS and How Can It Improve Business Communication?
If you are using an Android smartphone, you know that the default messaging app is outdated. The messages all look the same...
2020’s Impact On SMS Statistics And Digital Interactions
The year 2020 was a year with many twists and turns. A complex year, in which COVID-19 profoundly changed our habits....
5 Ways To Boost Your Sales At The End Of The Year
If your customers are outside and do not open their emails, how can you reach out to them? Discover 5 ways SMS could boost your sales!
7 Things You Need To Know About SMS Messaging
Everyone has heard about SMS messaging. But let's get to basics. Where does it come from? Since when do we use SMS...
What Does CPaaS Mean?
Today, customers expect to interact with companies by using their favourite channel. We live in a society where the...
How To Get Your Outstanding Invoices Paid Without Additional Costs?
Sure, you hope all your outstanding invoices are paid on time. But you constantly get reality checks, proving the opposite....
Create The Best SMS Marketing Campaign
Use SMS marketing and create the best campaign to boost your sales. Interact with your target audiences in a personalised,...
The Best Way To Handle Unpaid Invoices
What are the means of debt collection to deal with unpaid invoices? There are plenty available on the market. But think...
What is eNPS and why is it important?
Since it was popularised in 2003, the Net Promoter Score (NPS) has become a widely used measure. Both for measuring...
Why Companies Should Use Chatbots
Over the years, it has become important for businesses to solve all questions and problems of customers in order to ensure...
Urgent Communication : 5 Reasons To Use a Crisis Communication Center
Communication is a very wide field. Besides promotional or transactional messages, you may also have to send out an urgent...
How IVR System Can Benefit Your Marketing
There are many ways IVR applications can improve your marketing and marketing campaigns : build customer loyalty, improve...
5 Customer Data Collection Methods That Work
Without knowing your client, you can't offer him the best experience you want him to have. That's why most marketing &...
The Perfect End-Of-Summer Customer Engagement Strategy
Even though the sun is still shining, and the heat is still on… it's time to prepare...
Perfect SMS Reminders In 4 Steps
By now, you know that SMS is the ultimate weapon to reduce no-shows. SMS reminders are the perfect solution to...
Automated Calls To Maximise Summer Months In HR
As HR professionals, how to deal with summer and the challenges that come with it? Since the summer months are sometimes...
How Voice Technology Is Transforming Businesses
In a post-pandemic world, our attitude towards touch screens, credit card transactions and paper money will change...