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Our latest news around customers interactions
What Are SMS Short Codes?
You just received an SMS from a short code? Or, you would like to use one of these short codes to send out messages to your end-users? You may wonder how to get this short code number as a Belgian company. In Belgium, typical short codes such as 8810, 8811 or similar...
Use SMS Marketing To Promote Your Business on Black Friday
Every year, we all receive numerous advertisements for Black Friday: e-mails, social media posts, even snail mail advertisements. But what is Black Friday exactly? Should you use SMS marketing to promote Black Friday? We decided to analyse the results of the amount of...
The Best Way To Handle Unpaid Invoices
What are the means of debt collection to deal with unpaid invoices? There are plenty available on the market. But think twice before choosing one. What is your goal? Recovering your money? Isn’t it possible to do so more efficiently? To help you find the best way to...
What is eNPS and why is it important?
Since it was popularised in 2003, the Net Promoter Score (NPS) has become a widely used measure. Both for measuring customer and employee satisfaction. Many companies use eNPS or Employee Net Promoter Score to measure employee satisfaction. In addition, choose the...
Why Companies Should Use Chatbots
Over the years, it has become important for businesses to solve all questions and problems of customers in order to ensure consumer loyalty. So, why using chatbots? After many years of taking the lever into our own hands, man has called in the help of machines to...
Urgent Communication : 5 Reasons To Use a Crisis Communication Center
Communication is a very wide field. Besides promotional or transactional messages, you may also have to send out an urgent communication. When this is the case, overall efficiency is a key factor in the choice of your communication platform. Discover several reasons...
Turn your payment reminders into success
Do you really rely on your customers for the payment of your invoices? Of course, you cannot pay outstanding debt for them. Nevertheless, you can impact them more than you think. How? It is a matter of empathy and using adapted tools. These 5 steps will allow you to...
How IVR System Can Benefit Your Marketing
There are many ways IVR applications can improve your marketing and marketing campaigns : build customer loyalty, improve processes or reduce costs. If you have never heard of IVR, it's high time to take an interest! Discover in this article how IVR can boost your...
Retain And Grow Your Customer Base In Banking Sector
Retain and grow your customer base is not always an easy task. In all types of industries, it is important to focus on the customer. Many tools are useful to ensure that your customers are satisfied. It is all about knowing your target and adapting to their preferred...
5 Customer Data Collection Methods That Work
Without knowing your client, you can't offer him the best experience you want him to have. That's why most marketing & sales projects will require a phase of customer data collection. Your company may also be or want to be a data-driven company. In any case, you...
The Perfect End-Of-Summer Customer Engagement Strategy
Even though the sun is still shining, and the heat is still on… it's time to prepare your customer engagement strategy for the back-to-school season. Our marketing team has put together some ideas to help you engage with your network. Discover 5 ideas to attract...
Appointment Reminders Via SMS To Avoid No-Show
Have you ever heard of appointment reminders via SMS? The simplest change in your business operations can have a big impact. Are you experiencing a significant number of no-shows in sales? Then you probably know that ‘wasted’ time costs a lot of money. Using automated...
Perfect SMS Reminders In 4 Steps
By now, you know that SMS is the ultimate weapon to reduce no-shows. SMS reminders are the perfect solution to make it happen. But they can also be used to remind users to pay their bills, or to remind them of an event. Remind an appointment or an interview....
Automated Calls To Maximise Summer Months In HR
As HR professionals, how to deal with summer and the challenges that come with it? Since the summer months are sometimes quieter, it's time to sit down and review your strategy and why not, your working tools. Did you know that you can automate a lot of tasks in your...
How Voice Technology Is Transforming Businesses
In a post-pandemic world, our attitude towards touch screens, credit card transactions and paper money will change permanently. Even after we return to our normal routines, some of the habits we taught ourselves during this period are likely to stick with us for a...
Customer Service Automation Thanks To IVR
Implementing customer service automation by using interactive voice response can have many advantages. Indeed, non-optimised processes cost your team a lot of time and your company a lot of money. However, using the right tools, a lot of these processes can easily be...
5 Free Late Payment Reminder Templates
Late payments can be chaotic for small and large companies. In order to avoid a maximum of cash flow concerns and to organise a functional debt collection process, we propose 5 late payment reminder templates by SMS. For some time now, the use of mobile phones has...
10 ways to re-engage with customers after covid-19
It's been more than a month since the Coronavirus turned our habits upside down. Many things have changed in the meantime. First, consumer habits have changed. We're seeing a real shift to digital. Consumer habits have changed. Also, the ways of interacting with your...
How coronavirus changed ways of interacting
In the current coronavirus crisis, we have had to adapt our ways of interacting, our way of working and, above all, our habits in general. Whether in the private or professional field, the coronavirus spares no one. At the professional level, many sectors are affected...
How To Do SMS Marketing During Containment
How to do SMS marketing during this period of containment? Now more than ever, it is important to communicate about your online presence. Continue to be present on the market. Inform your users about the measures taken as a result of the virus and the alternatives put...
For all healthcare workers facing the corona crisis : Cheer for champions
To help our healthcare in Belgium, a donation platform has been set up these past days. The concept is to allow financial donations following the coronavirus crisis. With this action, the initiators want to contribute to additional support for these employees, even...