Odigo, Leader in Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS) associates with RingRing the leading Belgian platform for the automation of SMS, Voice and Email communications. The new partnership’s objective for both partners is to put the customer at the centre of companies’ business models.
For nearly 30 years, Odigo has enabled companies to understand their end users better and thereby promote their satisfaction while improving employees’ engagement. On their side, RingRing has automated interactions between companies and customers via SMS, email and IVR since 1991.
Through this association, the two partners will allow companies using their services to be even closer and more proactive with their customers. The services, experience and expertise of both suppliers integrate perfectly with organizations with many customer contacts (B2B and B2B2C).
2020 promises to be a year filled with customer satisfaction!