How Voice Technology Is Transforming Businesses
Maiwenn Marchand
9 Jul, 2020

In a post-pandemic world, our attitude towards touch screens, credit card transactions and paper money will change permanently. Even after we return to our normal routines, some of the habits we taught ourselves during this period are likely to stick with us for a long time. Our preference for how we want to handle our personal affairs has completely changed. We think twice before touching anything in public and our preferences for contactless and speech-enabled interfaces have increased significantly. This is where voice technology comes in and changes our habits…

Voice technologies

Our attitude towards cash has changed because experts were able to show us via various studies that a virus can live for a long time on slippery surfaces such as cash, furniture and door handles. As a result, the growth of voice technology and in-house voice-controlled devices has grown enormously. These devices are also more accessible for children and adults who experience difficulties with touch screens or computers. We have identified 3 opportunities that are now ripe for voice technology to meet our growing consumer demand:

1. Voice-controlled devices at public places

Many manufacturers already offer voice-enabled products such as light switches, thermostats, and television to create your own smart home. Other opportunities include highly trafficked amenities like elevators and doors. Now is the time for companies to think about this and create an office that is touchless and accessible. In addition, companies will benefit from the increased productivity and profitability of workplaces and public spaces that are less affected by absenteeism as a result of the spread of germs.

A smart office also benefits people with disabilities. Voice Technology does not have to replace the current mode of interaction but can be integrated in addition to touch screens or buttons in elevators. Indeed, it provides options for those who can’t or simply don’t want to physically interact via touch.

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2. Voice-Technology in hotels

For tourism leaders, providing unique customer experiences, finding ways to personalise stays and streamline operations remain a top challenge. Add to that an ever-changing economic environment, the changing groups of travellers, and the need to create a home-away-from-home experience, and it’s no wonder that hoteliers feel a constant pressure to innovate.

The growth of smart homes and personal voice assistants have been an important factor in the development of smart hotels. By providing each guest with an in-room voice assistant can ease the burden on hotel staff while delivering faster responses to requests. In addition to improving communication between guests and hotel staff, voice-enabled systems can keep internal operations moving smoothly while freeing employees to spend valuable face-to-face time with guests.

3. Hands-free orders at quick-service restaurants

With quick-service restaurants we see a very big problem popping up since the start of this pandemic. In the majority of those restaurants we see several touch screens where people can order their food. The biggest problem with those screens is that people receive their food immediately after touching those screens, without having the possibility of washing their hands. These screens are designed to serve the customer in a fast and easy way, but in the near future these sanitation concerns will make those restaurants less desirable.

A contactless interface through advanced voice AI will provide restaurants a way to keep costs down, provide a convenient way for customers to submit complex orders with a wide range of modifications, and meet the need for exceptional cleanliness and food safety.

Want to know more about what RingRing has to offer in voice technology? Contact our experts to find out more!

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