How To Use Automated Reminder Calls For Late Payments?

Coline Constant
26 Jan, 2023

Outstanding payments are growing… because in times of crisis, and even as a general rule, some customers find it difficult to pay their bills. And the growing number of unpaid bills can put you in trouble. So how to handle this unpaid invoices, even a large number of them? How can you avoid ineffective reminders? Have you thought about automated reminder calls?.

Payment reminder calls: step by step

Call your customers to remind their outstanding invoices

Forgetting a bill can happen to anyone. That’s exactly why reminders exist. And if invoices reminders by post or email are often expensive and inefficient, this is not the case of reminders via other channels. Especially by call or message.

And there are many advantages to choosing automated payment reminders. For example, avoiding chasing customers for late payments. But, in addition to that, reminders are generally appreciated by customers.

The big advantage of reminders of payments per call is that they make your business look more professional. Sending reminders via SMS and call back is a sign of your professionalism. But above all, it shows that you are attentive to your customers on an individual level.

And, finally, a short voice message is clear, and you can be sure that the customer hears the message.

« Dear client, your outstanding invoice number 12883 is still unpaid.
Please pay it before 20/02/2023. You can find your invoice on your mailbox or client account. »

Propose an alternative

The situation in which we are plunged for more than 2 years now (confinements, war in Ukraine and energy crisis of the last ones) affects all sectors. It also means that many companies will have difficulty paying their bills. To help every sector, we have set up an alternative where the customer can choose a payment plan or other suitable options. 

After a first (or several) automated reminder call, you can propose an alternative to get paid. After a rough period, people would love you take in account their difficulties. And you can be sure to get paid, even in several steps.

« Dear customer, this is an automatic message from [company name],
we contact you regarding your unpaid invoices n°314 and 315 »

« If you have already paid, type 1. If you intend to pay, type 2 so that
we send you an SMS with the payment information. Do you want to pay in installments? Type 3 »

How to send a call reminder?

Don’t worry, setting up automated reminders is quite simple – once you have identified unpaid invoices within your company, you will have a list of overdue payers. You then transfer this complete list with the phone numbers of your customers. And we take care of the rest. Not that bad, right?

Efficient automated voice calls

When your calling campaign starts. It automatically calls customers with unpaid bills. They then have several payment options. For example, if your customer wants to pay directly and instantly after listening to the message, a reminder SMS can be sent. And you can even integrate a payment link into it to facilitate the process. And then, the customer pays in just 3 clicks!

Do you now see the advantage of sending payment reminders? Definitely, automating this process through voice broadcasting can save companies time and money.

Ready for it? Let’s talk!

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