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Our latest news around customers interactions
What Is Customer Satisfaction Score (CSAT)?
Today, customer satisfaction is a key element in the smooth running of a...
Is SMS two-factor authentication (2FA) safe?
The National Institute of Standards and Technology issued guidance that...
What Is SMS OTP verification?
Security is a very important topic, especially when you process sensitive...
What Is A Good Net Promoter Score And How To Use It?
The NPS score® is a well-known metric that measures the willingness of...
Send SMS delivery reminders to your customers to collect their deliveries
If you’re delivering products to your customers, you know that the right...
What is IVR? 8 benefits of using interactive voice response for your business
Interactive Voice Response is on the rise, globally and also here in...
How To Send An SMS From Your Mailbox
Sometimes you may need to send an...
What is RCS and How Can It Improve Business Communication?
If you are using an Android smartphone, you know that the default...
2020’s Impact On SMS Statistics And Digital Interactions
The year 2020 was a year with many twists and turns. A complex year, in...
5 Ways To Boost Your Sales At The End Of The Year
If your customers are outside and do not open their emails, how can you reach out to them? Discover 5 ways SMS could boost your sales!
7 Things You Need To Know About SMS Messaging
Everyone has heard about SMS messaging. But let's get to basics. Where...
What Does CPaaS Mean?
Today, customers expect to interact with companies by using their...
Create The Best SMS Marketing Campaign
Use SMS marketing and create the best campaign to boost your sales....
The Best Way To Handle Unpaid Invoices
What are the means of debt collection to deal with unpaid invoices? There...
What is eNPS and why is it important?
Since it was popularised in 2003, the Net Promoter Score (NPS) has become...
Why Companies Should Use Chatbots
Over the years, it has become important for businesses to solve all...
Urgent Communication : 5 Reasons To Use a Crisis Communication Center
Communication is a very wide field. Besides promotional or transactional...
5 Customer Data Collection Methods That Work
Without knowing your client, you can't offer him the best experience you...
The Perfect End-Of-Summer Customer Engagement Strategy
Even though the sun is still...
Perfect SMS Reminders In 4 Steps
By now, you know that SMS is the ultimate weapon to reduce...