The National Institute of Standards and Technology issued guidance that found SMS insecure and unsuitable for strong authentication. Since then, it is discussed whether or not SMS should be used in 2-factor authentication (2FA). We think it should, and here is why....
Security is a very important topic, especially when you process sensitive information within your company. Cybercrime is very common these days. That's why using SMS OTP (one-time-password) verification could be a good option. One-time passwords allow for increased...
The channels you choose to interact with your customers have a great influence on their experience with your business. You wouldn’t be successful if you didn’t try to improve this experience. Have you ever tried to boost customer satisfaction with SMS? Introducing SMS...
The NPS score® is a well-known metric that measures the willingness of customers to recommend a company’s products or services. With only one question to the customer, response rates are usually higher than a more elaborate survey. But, What is a Net Promoter Score,...
If you’re delivering products to your customers, you know that the right information at the right time is essential. In a time when collect & go is becoming a very common service, customers like to be kept informed of the status of their...
Interactive Voice Response is on the rise, globally and also here in Belgium. There are some good reasons why your business can thrive thanks to IVR. Read this post to find out more about the benefits of using IVR. “How does IVR Work?” IVR stands for Interactive Voice...
Sometimes you may need to send an SMS when your phone is out of range. In various sectors, turning an email into an SMS instantly can be very useful. In the case of alerts for example. Whatever the reason, it is sometimes necessary to send SMS from your email account,...
If you are using an Android smartphone, you know that the default messaging app is outdated. The messages all look the same and are quite banal. It is impossible to send images or any other type of media without switching to MMS. Therefore, most people use an...
The year 2020 was a year with many twists and turns. A complex year, in which COVID-19 profoundly changed our habits. Companies and consumers had to adapt. The COVID and the resulting containment also affected our organisation. Despite all this, for RingRing it was a...