What Is an SMS API and How Does It Work?

What Is an SMS API and How Does It Work?

What is an SMS API? How does it work and why should you try it for your business? Because it is a must-have for every modern company in 2021! Automatise your processes, analyse data, improve customer interactions, API's can help you with so many things.  First,...

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Make a cheaper and effective survey with automated voice

Make a cheaper and effective survey with automated voice

Measuring the experience customers have with the customer service department takes time, effort and money. But did you ever heard about automated voice surveys? Your customer satisfaction survey could save you an immense amount of time and money and make your...

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7 Reasons why voicebots are the future of customer service

7 Reasons why voicebots are the future of customer service

Are voicebots the future of customer service? Probably. Customers like companies that answer their questions efficiently, using their preferred channels. So it's no wonder that bots are on the rise. Voicebots can clearly increase customer engagement and your customer...

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What Is Customer Satisfaction Score (CSAT)?

What Is Customer Satisfaction Score (CSAT)?

Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of "customer-centricity" and finding the right tools for your business to...

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Is SMS two-factor authentication (2FA) safe?

Is SMS two-factor authentication (2FA) safe?

The National Institute of Standards and Technology issued guidance that found SMS insecure and unsuitable for strong authentication. Since then, it is discussed whether or not SMS should be used in 2-factor authentication (2FA). We think it should, and here is why....

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What Is SMS OTP verification?

What Is SMS OTP verification?

Security is a very important topic, especially when you process sensitive information within your company. Cybercrime is very common these days. That's why using SMS OTP (one-time-password) verification could be a good option. One-time passwords allow for increased...

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Boost Customer Satisfaction with SMS

Boost Customer Satisfaction with SMS

The channels you choose to interact with your customers have a great influence on their experience with your business. You wouldn’t be successful if you didn’t try to improve this experience. Have you ever tried to boost customer satisfaction with SMS? Introducing SMS...

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How To Reduce Churn with NPS in a few steps

How To Reduce Churn with NPS in a few steps

For most companies, especially SaaS companies, losing customers is a major problem. The importance to know how to reduce churn with NPS® and understanding customers needs has become predominant. You will find many writings about the Net Promoter Score (NPS). But, the...

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