What is an SMS API? How does it work and why should you try it for your business? Because it is a must-have for every modern company in 2021! Automatise your processes, analyse data, improve customer interactions, API's can help you with so many things. First,...
Measuring the experience customers have with the customer service department takes time, effort and money. But did you ever heard about automated voice surveys? Your customer satisfaction survey could save you an immense amount of time and money and make your...
Are voicebots the future of customer service? Probably. Customers like companies that answer their questions efficiently, using their preferred channels. So it's no wonder that bots are on the rise. Voicebots can clearly increase customer engagement and your customer...
When sending out SMS, you can choose to do so with different tools. To gain efficiency, it is important to choose the right tool for the right communication. But what tool should you choose? Send SMS from your mailbox with Email To SMS can be a good option for fewer...
Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of "customer-centricity" and finding the right tools for your business to...
The National Institute of Standards and Technology issued guidance that found SMS insecure and unsuitable for strong authentication. Since then, it is discussed whether or not SMS should be used in 2-factor authentication (2FA). We think it should, and here is why....
Security is a very important topic, especially when you process sensitive information within your company. Cybercrime is very common these days. That's why using SMS OTP (one-time-password) verification could be a good option. One-time passwords allow for increased...
The channels you choose to interact with your customers have a great influence on their experience with your business. You wouldn’t be successful if you didn’t try to improve this experience. Have you ever tried to boost customer satisfaction with SMS? Introducing SMS...
For most companies, especially SaaS companies, losing customers is a major problem. The importance to know how to reduce churn with NPS® and understanding customers needs has become predominant. You will find many writings about the Net Promoter Score (NPS). But, the...