Measuring the experience customers have with the customer service department takes time, effort and money. But did you ever heard about automated voice surveys? Your customer satisfaction survey could save you an immense amount of time and money and make your...
Are voicebots the future of customer service? Probably. Customers like companies that answer their questions efficiently, using their preferred channels. So it's no wonder that bots are on the rise. Voicebots can clearly increase customer engagement and your customer...
Sometimes you may need to send an SMS when your phone is out of range. In various sectors, turning an email into an SMS instantly can be very useful. In the case of alerts for example. Whatever the reason, it is sometimes necessary to send SMS from your email account,...
The year 2020 was a year with many twists and turns. A complex year, in which COVID-19 profoundly changed our habits. Companies and consumers had to adapt. The COVID and the resulting containment also affected our organisation. Despite all this, for RingRing it was a...
Today, customers expect to interact with companies by using their favourite channel. We live in a society where the customer experience becomes more and more powerful. Maybe, you've already thought of creating your communication platform? However, it's expensive and...
Over the years, it has become important for businesses to solve all questions and problems of customers in order to ensure consumer loyalty. So, why using chatbots? After many years of taking the lever into our own hands, man has called in the help of machines to...
There are many ways IVR applications can improve your marketing and marketing campaigns : build customer loyalty, improve processes or reduce costs. If you have never heard of IVR, it's high time to take an interest! Discover in this article how IVR can boost your...
As HR professionals, how to deal with summer and the challenges that come with it? Since the summer months are sometimes quieter, it's time to sit down and review your strategy and why not, your working tools. Did you know that you can automate a lot of tasks in your...