Make a cheaper and effective survey with automated voice

Make a cheaper and effective survey with automated voice

Measuring the experience customers have with the customer service department takes time, effort and money. But did you ever heard about automated voice surveys? Your customer satisfaction survey could save you an immense amount of time and money and make your...

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7 Reasons why voicebots are the future of customer service

7 Reasons why voicebots are the future of customer service

Are voicebots the future of customer service? Probably. Customers like companies that answer their questions efficiently, using their preferred channels. So it's no wonder that bots are on the rise. Voicebots can clearly increase customer engagement and your customer...

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What Is Customer Satisfaction Score (CSAT)?

What Is Customer Satisfaction Score (CSAT)?

Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of "customer-centricity" and finding the right tools for your business to...

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Boost Customer Satisfaction with SMS

Boost Customer Satisfaction with SMS

The channels you choose to interact with your customers have a great influence on their experience with your business. You wouldn’t be successful if you didn’t try to improve this experience. Have you ever tried to boost customer satisfaction with SMS? Introducing SMS...

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The Best Way To Handle Unpaid Invoices

The Best Way To Handle Unpaid Invoices

What are the means of debt collection to deal with unpaid invoices? There are plenty available on the market. But think twice before choosing one. What is your goal? Recovering your money? Isn’t it possible to do so more efficiently? To help you find the best way to...

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Why Companies Should Use Chatbots

Why Companies Should Use Chatbots

Over the years, it has become important for businesses to solve all questions and problems of customers in order to ensure consumer loyalty. So, why using chatbots? After many years of taking the lever into our own hands, man has called in the help of machines to...

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Turn your payment reminders into success

Turn your payment reminders into success

Do you really rely on your customers for the payment of your invoices? Of course, you cannot pay outstanding debt for them. Nevertheless, you can impact them more than you think. How? It is a matter of empathy and using adapted tools. These 5 steps will allow you to...

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Automated Calls To Maximise Summer Months In HR

Automated Calls To Maximise Summer Months In HR

As HR professionals, how to deal with summer and the challenges that come with it? Since the summer months are sometimes quieter, it's time to sit down and review your strategy and why not, your working tools. Did you know that you can automate a lot of tasks in your...

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Customer Service Automation Thanks To IVR

Customer Service Automation Thanks To IVR

Implementing customer service automation by using interactive voice response can have many advantages. Indeed, non-optimised processes cost your team a lot of time and your company a lot of money. However, using the right tools, a lot of these processes can easily be...

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