As HR professionals, how to deal with summer and the challenges that come with it? Since the summer months are sometimes quieter, it’s time to sit down and review your strategy and why not, your working tools. Did you know that you can automate a lot of tasks in your HR department to optimise all year round? Start automating repetitive tasks. For example, use automated calls.
To best improve productivity, a company first needs to analyse which tasks take up a lot of time. For a recruitment agency, the answer to that question is rather easy: placing calls to find available workers and match them with the correct job opportunity. Luckily, this task can be automated!
Using automated calls to improve the efficiency of a recruitment agency
If you have ever worked in a recruitment agency, you know how much time can go into placing phone calls. However, talking to the contact is not the most time-consuming part: waiting for someone to pick up the call or leaving a message that will maybe not be heard takes up most of the time. That’s why automated calls can save you a lot of time.
So, knowing this, how can one improve efficiency for a recruitment agency? Fortunately, placing calls can easily be automated. The easiest way to do so is using our Call Campaign Manager tool. The concept is quite simple: instead of having humans place the calls, the tool places them, cutting unproductive waiting time for employees. Once a contact picks up, the call is transferred to a human that can follow up on the conversation. The machine can also place simultaneous calls and stop the calls the moment one person asks to be transferred to a contact. This makes the Call Campaign Manager far more efficient than a human being could be.
Automated communication for more efficiency
So, how exactly does it work? Let’s take a precise example. You have recurrent or one-time requests from your customers to help them find employees. Let’s say that today you have a request to find 3 factory workers that need to work tomorrow from 9.00 to 17.00 for your customer X.
Using our Call Campaign Manager, you can complete this task within minutes. The first step would be to record the message you want the job-seekers to receive. You will probably end up with something like « Hello, we have a job opportunity for you tomorrow, from 9.00 to 17.00 at Customer X. Are you interested? Press 1 to be transferred to an agent. Do you want more details? Press 2 to receive more information by SMS. Do you want to stop receiving these messages? Press 3 ».
Once your message recorded, you will upload it on the tool’s interface. You will also configure the phone number of the person that should receive the automated calls when the job seeker presses 1 and the content of the SMS, which will probably contain a link to the job description, if there is one. Then, you upload the list of contacts you want to reach for this specific campaign.
When you click on “launch campaign”, your calls will be automatically placed for you. All you need to do now is wait for the phone to ring while doing more productive work. Once you have found the people you needed, you can stop the campaign to not receive any more incoming calls.
A tool especially suited to improve efficiency for recruitment agencies
Using the Call Campaign Manager gives you the liberty of placing and stopping the calls whenever it suits you. This means that you will receive the calls only when you are available. This is all the flexibility you need. Using your own recordings also means that you keep your job human: it is not a robot that contacts them, but you. People will hear the same voice on the phone than on the recording, which will help build trust between the job seeker and the recruitment agency’s consultant.
Several recruitment agencies have already decided to use this tool to become more efficient.
Do you have any more questions or do you want personalised advice? Let us help you become more efficient!