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All 56 /3Suisses 1 /Appointment reminder 4 /Automated call 2 /Automotive 5 /Banks & insurance 1 /BMW 2 /BNP Paribas Fortis 1 /Bot 3 /bpost 1 /Buitenlandse Zaken 1 /Car test drive 1 /Carrefour 1 /Contract or subscription reminder 3 /Crisis communication 2 /Customers 0 /Data collection 1 /De Lijn 1 /De Persgroep 3 /Delhaize 1 /Email 13 /Healthcare 4 /How to 27 /Lampiris 1 /Luminus 3 /Media 3 /Micro payment 2 /Nespresso 1 /News 5 /Non-profit 2 /Notifications 3 /One time password 1 /Orange 1 /Others 3 /Payment reminder 9 /Plan België 1 /Proximus 1 /Queue buster 1 /Renault 3 /Retail, distribution & e-commerce 5 /Rode Kruis Vlaanderen 1 /Satisfaction survey 22 /Sectors 0 /Shipping information 3 /SMS 42 /SMS Marketing 4 /Solutions 0 /Technology 0 /Telecom & energy 10 /UCB 3 /Vanden Borre 1 /Voice 28 /Voice presence tracker 2 /Voo 4

Voo — How to remind thousands of customers to pay their bills?
March 17, 2017/by Jurgen Hollebecq

Renault — How to check the excellence of your car dealers efficiently?
March 17, 2017/by Jurgen Hollebecq

De-persgroep — How to engage online visitors to subscribe to your newspaper?
March 17, 2017/by Jurgen Hollebecq

UCB — How to evaluate your service level and keep your budget in balance?
March 17, 2017/by Jurgen Hollebecq

edf — How to inform your customers about an open invoice?
January 7, 2017/by Jurgen Hollebecq

Promotional bulk SMS — 5 ways to incorporate bulk SMS in B2C marketing programs
November 6, 2018/by Josephine Stapelbroek

RCS interface — What is RCS and how can business communication benefit from it?
October 29, 2018/by Josephine Stapelbroek

Patrice huybrechts - Automated outbound calls — What technology to use to automate an outbound call campaign?
October 15, 2018/by Josephine Stapelbroek

network - availability of services — Get real-time information about the status of our services
October 15, 2018/by Josephine Stapelbroek

Dennis Claes - Customer Experience Manager — What is Customer Experience all about? 3 questions to our own Customer Experience Manager
September 20, 2018/by Josephine Stapelbroek

Marjolein Geens - Forum Jobs — How to improve an employment agency’s efficiency in contacting job seekers with automated SMS & calls
September 20, 2018/by Josephine Stapelbroek

Message Analytics — Analyze your SMS campaigns with Message Analytics
September 6, 2018/by Josephine Stapelbroek

Laptop CPaaS — CPaaS: what are the benefits and applications of a Communication Platform as a Service?
September 6, 2018/by Josephine Stapelbroek

Blogpost_SMSmarketing — 5 secrets about SMS marketing your competitors are keeping to themselves
October 19, 2017/by Frederique Vanherck

reasons to consider IVR — 7 reasons to consider IVR
October 19, 2017/by Frederique Vanherck

Customers feedback — 5 things you should do with customers’ feedback
October 19, 2017/by Frederique Vanherck

IVR call centre KPI’s — 5 ways IVR improves your call centre KPI’s
October 19, 2017/by Frederique Vanherck

multichannel customer survey via IVR, SMS and e-mail — The perfect customer survey? It’s in the mix of IVR, SMS and e-mail
October 19, 2017/by Frederique Vanherck

create IVR surveys — 8 steps to create effective IVR surveys
October 19, 2017/by Frederique Vanherck

Net Promoter Score — 5 steps to use your Net Promoter Score to improve customer care
October 19, 2017/by Frederique Vanherck

Measuring customer satisfaction — Measuring customer satisfaction: 5 questions and one magic trick
October 19, 2017/by Frederique Vanherck

IVR for business — 5 reasons why your business can’t do without IVR
October 19, 2017/by Frederique Vanherck

Bot in customer service — 7 reasons why you should use bots in your customer service
October 19, 2017/by Frederique Vanherck

optimise customer care — 5 tips to optimise the quality of your customer care
October 19, 2017/by Frederique Vanherck

appointment IVR — Stop losing time and money with making appointments
October 19, 2017/by Frederique Vanherck

clean up e-mail database — Spring-cleaning: how to clean up – or fill up – your e-mail database for free
October 19, 2017/by Frederique Vanherck

Blogpost_comparison_2 — Choose the right solution for your customer survey: a comparison of alternatives
October 19, 2017/by Frederique Vanherck

SMS Marketing — 5 reasons why SMS should be part of your marketing mix
October 18, 2017/by Frederique Vanherck

appointments with automated calls — 3 reasons why you should plan your appointments with automated calls
October 18, 2017/by Frederique Vanherck

Shipping information — How to give your customers shipping information before they ask for it?
October 18, 2017/by Frederique Vanherck

reduce no-show rate — Reduce your no-show rate with SMS
October 18, 2017/by Frederique Vanherck

SMS reminder — 4 tips for the perfect SMS reminder
October 18, 2017/by Frederique Vanherck

open invoices paid — Here’s how you get your open invoices to be paid almost for free
October 2, 2017/by Frederique Vanherck

5-steps-to-create-the-ultimate-customer-survey — 5 steps to create the ultimate customer survey
October 2, 2017/by Frederique Vanherck

Customer satisfaction with a simple SMS — 3 ways to boost customer satisfaction with a simple SMS
October 2, 2017/by Frederique Vanherck

IVR customer survey — What if IVR could make your customer survey more effective, cheaper and automated?
October 2, 2017/by Frederique Vanherck

customer feedback — 3 steps to improve your business with customer feedback
October 2, 2017/by Frederique Vanherck

Christian Dumolin — “The future of customer service is a mixed approach of human and digital” – Christian Dumolin
March 20, 2017/by Jurgen Hollebecq

Chatbot — Automation update: the importance and use cases of bots in today’s business
March 20, 2017/by Jurgen Hollebecq

ForeignAffairs — How to inform people worldwide about risks?
March 17, 2017/by Jurgen Hollebecq

vandenborre-inform — How to inform your clients effectively that their order is waiting for them?
March 17, 2017/by Jurgen Hollebecq

plan — How to boost your chances of fundraising success with a celebrity?
January 10, 2017/by Jurgen Hollebecq

bmw-test-drive — How to effectively invite your customers for a test drive?
January 10, 2017/by Jurgen Hollebecq

Carrefour — How to inform credit card holders about expenses and limitations effectively?
January 8, 2017/by Jurgen Hollebecq

nespresso — How to evaluate your service level with a satisfaction survey and keep your budget in balance?
January 8, 2017/by Jurgen Hollebecq

3suisses — How to send a shipping notification that gets read?
January 8, 2017/by Jurgen Hollebecq

Delhaize — How to perform instant crisis communication for a large retailer?
January 8, 2017/by Jurgen Hollebecq

BNP — How to avoid fraud and cheaters on a voting contest?
January 8, 2017/by Jurgen Hollebecq

Lampiris — How to rate the quality of a call with a customer care agent efficiently?
January 8, 2017/by Jurgen Hollebecq

Orange — How to inform customers about their arrears, without the hassle?
January 8, 2017/by Jurgen Hollebecq

voo — How to inform your customers when your technician will arrive?
January 8, 2017/by Jurgen Hollebecq

Proximus — How to provide secure access to your website with 2-factor authentication?
January 8, 2017/by Jurgen Hollebecq

de-lijn — How to pay with your phone, without any installed app?
January 7, 2017/by Jurgen Hollebecq

bpost — How to manage working time and location with the voice presence tracker
January 7, 2017/by Jurgen Hollebecq

rode-kruis-inform — How to quickly inform about a shortage of blood?
January 7, 2017/by Jurgen Hollebecq

bmw-case — How to get potential customers out of your queue, while engaging them?
January 5, 2017/by Jurgen Hollebecq

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