Blog
Our latest news around customers interactions
30 Years Of RingRing: CpaaS Leader in Belgium
This year we celebrate RingRing's 30th anniversary. 30 memorable years, shared memories, involved employees and a growing company. Also, 30 years of being the Belgian CpaaS (Communication Platform As A Service) Leader. We asked our company's CEO, Patrice Huybrechts,...
Use SMS Marketing To Promote Your Business on Black Friday
Every year, we all receive numerous advertisements for Black Friday: e-mails, social media posts, even snail mail advertisements. But what is Black Friday exactly? Should you use SMS marketing to promote Black Friday? We decided to analyse the results of the amount of...
What Are SMS Short Codes?
You just received an SMS from a short code? Or, you would like to use one of these short codes to send out messages to your end-users? You may wonder how to get this short code number as a Belgian company. In Belgium, typical short codes such as 8810, 8811 or similar...
What Is an SMS API and How Does It Work?
What is an SMS API? How does it work and why should you try it for your business? Because it is a must-have for every modern company in 2021! Automatise your processes, analyse data, improve customer interactions, API's can help you with so many things. First,...
Make a cheaper and effective survey with automated voice
Measuring the experience customers have with the customer service department takes time, effort and money. But did you ever heard about automated voice surveys? Your customer satisfaction survey could save you an immense amount of time and money and make your...
How To Reduce Churn with NPS in a few steps
For most companies, especially SaaS companies, losing customers is a major problem. The importance to know how to reduce churn with NPS® and understanding customers needs has become predominant. You will find many writings about the Net Promoter Score (NPS). But, the...
7 Reasons why voicebots are the future of customer service
Are voicebots the future of customer service? Probably. Customers like companies that answer their questions efficiently, using their preferred channels. So it's no wonder that bots are on the rise. Voicebots can clearly increase customer engagement and your customer...
Send SMS from your Email with Email to SMS
When sending out SMS, you can choose to do so with different tools. To gain efficiency, it is important to choose the right tool for the right communication. But what tool should you choose? Send SMS from your mailbox with Email To SMS can be a good option for fewer...
What Is Customer Satisfaction Score (CSAT)?
Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of "customer-centricity" and finding the right tools for your business to...
Is SMS two-factor authentication (2FA) safe?
The National Institute of Standards and Technology issued guidance that found SMS insecure and unsuitable for strong authentication. Since then, it is discussed whether or not SMS should be used in 2-factor authentication (2FA). We think it should, and here is why....
What Is SMS OTP verification?
Security is a very important topic, especially when you process sensitive information within your company. Cybercrime is very common these days. That's why using SMS OTP (one-time-password) verification could be a good option. One-time passwords allow for increased...
Boost Customer Satisfaction with SMS
The channels you choose to interact with your customers have a great influence on their experience with your business. You wouldn’t be successful if you didn’t try to improve this experience. Have you ever tried to boost customer satisfaction with SMS? Introducing SMS...
What Is A Good Net Promoter Score And How To Use It?
The NPS score® is a well-known metric that measures the willingness of customers to recommend a company’s products or services. With only one question to the customer, response rates are usually higher than a more elaborate survey. But, What is a Net Promoter Score,...
Send SMS delivery reminders to your customers to collect their deliveries
If you’re delivering products to your customers, you know that the right information at the right time is essential. In a time when collect & go is becoming a very common service, customers like to be kept informed of the status of their...
What is IVR? 8 benefits of using interactive voice response for your business
Interactive Voice Response is on the rise, globally and also here in Belgium. There are some good reasons why your business can thrive thanks to IVR. Read this post to find out more about the benefits of using IVR. “How does IVR Work?” IVR stands for Interactive Voice...
How To Send An SMS From Your Mailbox
Sometimes you may need to send an SMS when your phone is out of range. In various sectors, turning an email into an SMS instantly can be very useful. In the case of alerts for example. Whatever the reason, it is sometimes necessary to send SMS from your email account,...
What is RCS and How Can It Improve Business Communication?
If you are using an Android smartphone, you know that the default messaging app is outdated. The messages all look the same and are quite banal. It is impossible to send images or any other type of media without switching to MMS. Therefore, most people use an...
2020’s Impact On SMS Statistics And Digital Interactions
The year 2020 was a year with many twists and turns. A complex year, in which COVID-19 profoundly changed our habits. Companies and consumers had to adapt. The COVID and the resulting containment also affected our organisation. Despite all this, for RingRing it was a...
5 Ways To Boost Your Sales At The End Of The Year
If your customers are outside and do not open their emails, how can you reach out to them? Discover 5 ways SMS could boost your sales!
7 Things You Need To Know About SMS Messaging
Everyone has heard about SMS messaging. But let's get to basics. Where does it come from? Since when do we use SMS messaging. Why is it so famous and used all around the world? Let's get deeper into the history of SMS! What does SMS messaging mean? First of all, let's...
What Does CPaaS Mean?
Today, customers expect to interact with companies by using their favourite channel. We live in a society where the customer experience becomes more and more powerful. Maybe, you've already thought of creating your communication platform? However, it's expensive and...