Blog
Our latest news around customers interactions
How To Reduce Churn with NPS in a few steps
For most companies, especially SaaS companies, losing customers is a major problem. The importance to know how to reduce churn with NPS® and understanding customers needs has become predominant. You will find many writings about the Net Promoter Score (NPS). But, the...
What Is A Good Net Promoter Score And How To Use It?
The NPS score® is a well-known metric that measures the willingness of customers to recommend a company’s products or services. With only one question to the customer, response rates are usually higher than a more elaborate survey. But, What is a Net Promoter Score,...
Send SMS delivery reminders to your customers to collect their deliveries
If you’re delivering products to your customers, you know that the right information at the right time is essential. In a time when collect & go is becoming a very common service, customers like to be kept informed of the status of their...
What is IVR? 8 benefits of using interactive voice response for your business
Interactive Voice Response is on the rise, globally and also here in Belgium. There are some good reasons why your business can thrive thanks to IVR. Read this post to find out more about the benefits of using IVR. “How does IVR Work?” IVR stands for Interactive Voice...
How To Send An SMS From Your Mailbox
Sometimes you may need to send an SMS when your phone is out of range. In various sectors, turning an email into an SMS instantly can be very useful. In the case of alerts for example. Whatever the reason, it is sometimes necessary to send SMS from your email account,...
What is RCS and How Can It Improve Business Communication?
If you are using an Android smartphone, you know that the default messaging app is outdated. The messages all look the same and are quite banal. It is impossible to send images or any other type of media without switching to MMS. Therefore, most people use an...
2020’s Impact On SMS Statistics And Digital Interactions
The year 2020 was a year with many twists and turns. A complex year, in which COVID-19 profoundly changed our habits. Companies and consumers had to adapt. The COVID and the resulting containment also affected our organisation. Despite all this, for RingRing it was a...
5 Ways To Boost Your Sales At The End Of The Year
If your customers are outside and do not open their emails, how can you reach out to them? Discover 5 ways SMS could boost your sales!
7 Things You Need To Know About SMS Messaging
Everyone has heard about SMS messaging. But let's get to basics. Where does it come from? Since when do we use SMS messaging. Why is it so famous and used all around the world? Let's get deeper into the history of SMS! What does SMS messaging mean? First of all, let's...
What Does CPaaS Mean?
Today, customers expect to interact with companies by using their favourite channel. We live in a society where the customer experience becomes more and more powerful. Maybe, you've already thought of creating your communication platform? However, it's expensive and...
How To Get Your Outstanding Invoices Paid Without Additional Costs?
Sure, you hope all your outstanding invoices are paid on time. But you constantly get reality checks, proving the opposite. As you know, cash flow is king. So, you probably have methods to remind late payers by using old traditional tools and processes, which are both...
29 Years Of RingRing: CpaaS Leader in Belgium
This year we celebrate RingRing's 29th anniversary. 29 memorable years, shared memories, involved employees and a growing company. Also, 29 years of being the Belgian CpaaS (Communication Platform As A Service) Leader. We asked our company's CEO, Patrice Huybrechts,...
Create The Best SMS Marketing Campaign
Use SMS marketing and create the best campaign to boost your sales. Interact with your target audiences in a personalised, immediate and automated way thanks to SMS. A lot of businesses use SMS and its close to 100% opening rate to create an original campaign. This...
What Are SMS Short Codes?
You just received an SMS from a short code? Or, you would like to use one of these short codes to send out messages to your end-users? You may wonder how to get this short code number as a Belgian company. In Belgium, typical short codes such as 8810, 8811 or similar...
Use SMS Marketing To Promote Your Business on Black Friday
Every year, we all receive numerous advertisements for Black Friday: e-mails, social media posts, even snail mail advertisements. But what is Black Friday exactly? Should you use SMS marketing to promote Black Friday? We decided to analyse the results of the amount of...
The Best Way To Handle Unpaid Invoices
What are the means of debt collection to deal with unpaid invoices? There are plenty available on the market. But think twice before choosing one. What is your goal? Recovering your money? Isn’t it possible to do so more efficiently? To help you find the best way to...
What is eNPS and why is it important?
Since it was popularised in 2003, the Net Promoter Score (NPS) has become a widely used measure. Both for measuring customer and employee satisfaction. Many companies use eNPS or Employee Net Promoter Score to measure employee satisfaction. In addition, choose the...
Why Companies Should Use Chatbots
Over the years, it has become important for businesses to solve all questions and problems of customers in order to ensure consumer loyalty. So, why using chatbots? After many years of taking the lever into our own hands, man has called in the help of machines to...
Urgent Communication : 5 Reasons To Use a Crisis Communication Center
Communication is a very wide field. Besides promotional or transactional messages, you may also have to send out an urgent communication. When this is the case, overall efficiency is a key factor in the choice of your communication platform. Discover several reasons...
Turn your payment reminders into success
Do you really rely on your customers for the payment of your invoices? Of course, you cannot pay outstanding debt for them. Nevertheless, you can impact them more than you think. How? It is a matter of empathy and using adapted tools. These 5 steps will allow you to...
How IVR System Can Benefit Your Marketing
There are many ways IVR applications can improve your marketing and marketing campaigns : build customer loyalty, improve processes or reduce costs. If you have never heard of IVR, it's high time to take an interest! Discover in this article how IVR can boost your...