3 Suisses is a French mail order and e-commerce company, mainly selling clothing. The company is also active in Belgium.
3 Suisses wanted to optimize the delivery of the massive amounts of mail orders, and reduce the number of undelivered parcels due to customer’s absence.
We set up a shipping notification solution by SMS, which notifies people of their parcels’ delivery.
The number of non-retrieved orders decreased substantially, and 3 Suisses improved its customer satisfaction and quality of service at the same time. Moreover, the company experiences less calls to its call centre regarding delivery issues.