EDF Luminus is one of the biggest energy suppliers and producers of Belgium, providing electricity and gas to the domestic market and to companies.
EDF Luminus wanted to reduce the number of payment reminders sent to customers.
We’ve set up a fully integrated and automated solution, connected through FTP to which EDF Luminus sends a file. The platform then sends SMS, Voice or e-mail notifications to customers.
The solution is quick and cost effective. With a proven result: EDF Luminus managed to reduce its number of reminders by 30%. Together with an interesting side effect: an increase of end customer satisfaction.