Increase the quality of the telephone contacts with your customers. Enhance your company’s customer relations with an automated telephonesatisfaction survey via IVR.

Thanks to RingRing’s satisfaction survey you can evaluate the fundamental criteria that have an effect on your customers’ satisfaction. In this way you can define the factors that lead to satisfaction or dissatisfaction.

In practice, it takes your customers just a few moments to answer a small survey via an IVR application. On the basis of it, you can improve or fine-tune your services as well as your response to their questions.

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Function of a satisfaction survey

RingRing has two types of satisfaction surveys for you:

Solution VIA RingRing to your call centre

  • In this case, the caller is handled directly by the IVR that is hosted at RingRing.
  • The call is transferred to a competent agent who is available in your company.
  • At the end of the call, the caller is contacted again by the IVR application that invites him to participate in a satisfaction survey.
  • The statistical data that have been collected during the survey are then transmitted to the customer.
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Solution VIA your call centre to RingRing

  • In this case the caller is handled by your call centre.
  • The call is transferred to a competent operator who is available in your company.
  • At the end of the call, the caller is transferred to the IVR hosted by RingRing and invited to participate in a satisfaction survey.
  • The statistical data that have been collected during the survey are then transmitted to the customer.

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Advantages of the telephone satisfaction survey

  • The solution is independent of your internal procedures
  • Scripting and hosting of the IVR solution
  • Integration with your ICT systems (CRM, ERP,…)
  • Administration website to follow the results in real time
  • Securing of the infrastructure
  • Possibility of organising a satisfaction survey on the basis of criteria chosen by you

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References – Satisfaction survey :

Contact us today!

RingRing is the specialist in automated satisfaction surveys via IVR.Learn how our Cloud Services can be of service to you: contact our sales team right away on +32 2 334 23 00, fill in our contact form or send an e-mail to sales@ringring.be.