customer care Lampiris

Lampiris is one of the challengers in the Belgian gas and electricity market. The company offers green energy from renewable sources. Today, Lampiris has more than 450,000 Belgian clients and 420 employees.


The challenge

Lampiris wanted to evaluate the service level in its call centres. Therefore, the company demanded a simple solution, with a minimum of inconvenience for its customers.


The solution

We implemented SMS Gateway to contact the customer directly with one SMS and one short question to grade customer service from 1 to 10.


The results

After a call with a customer service agent, the customer receives an automated SMS, to which the customer simply answers. A file is being sent to Lampiris every day, allowing the company to measure the NPS score of its customer service department.


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