Working out an IVR script or scenario might appear simple, yet the road to developing a high-quality interface can be strewn with obstacles, pitfalls and mistakes.
The Ring Ring Company is specialised in the devising and developing of IVR applications.
Analysing the behaviour of the end users who use an IVR application: that is the main activity and the first job of our team. They come up with a design and then a prototype based on our IVR scenarios is validated. Only then can development begin.
The Ring Ring Company has developed internal tools and procedures to trace every anomaly when using IVR applications. They allow us to introduce modifications to the scripts and the flow of calls in a fast and reliable manner.
Besides this, the Ring Ring Company can offer you advice and support in the analysis of your IVR application and your call centre systems: a service with an important added value.
Our services in practice:
The Ring Ring Company has a combination of services for you, each one geared to improve the contact by telephone between you and your clients or prospects. Inquiries, orders or possible complaints: all managed in an efficient manner.
Our multimedia platform automatically answers telephone inquiries and furthermore integrates all communication resources that are linked to the telephone (e-mail, SMS message, fax, …-). On the basis of your desiderata, our team is on hand to guide you in working out your scenario!
Implementing an automated interactive solution – your assets:
- A unique and multilingual contact point for all your incoming calls,
-
Available 24/7,
-
Simultaneous processing of a large number of calls,
-
Automation of recurring inquiries,
-
Detailed statistics of the number and type of calls,
-
Retrieval of the callers’ database,
-
Automatic transfer of calls and autonomous configuration of the transfers,
-
Greater flexibility in the management of your telephone contacts,
-
Reduction of waiting time and less lost calls,
-
10 times cheaper management of your contacts.
Your benefits:
- Automation of recurring inquiries,
- Efficient, uniform and multilingual communication,
- Client acquisition thanks to simple and fast access to your services,
- Optimization client satisfaction,
- Availability: your calls are answered 24/7,
- Reduction of costs.