The Ring Ring Company offers the external or internal call centres in companies the possibility of receiving large volumes of calls without them having to invest in cumbersome infrastructure.
Lightening the flow of your calls, a more sensible structuring of the callers’ requests and putting them directly in contact with the right operative(s): that is, in practice, the common theme of our intervention.
Our services in practice:
- Receiving your calls 24/7,
- Complementary with internal and external call centres,
- ”Skill Based Caller Routing”: guiding the caller via menus to the information that interests them or to the person who can answer their questions,
- Scalability: answering your calls in a fully automated manner in the event of “overflow” or during moments when the your call centre is closed,
- Answering your phones in different ways dependent on the time and the day of the call, or even on the basis of your clients’ profiles,
- Answering calls in different ways depending on the caller’s number, CLI recognition, identification on client number,
- Automating particular repetitive tasks of your operatives,
- Making connections to your databases (web services, …) to provide callers relevant information,
- Providing you with detailed data on the telephone traffic.
How does it work?
The Ring Ring Company manages the platform for you, the contacts with the operators and working out and translating the IVR texts.
The Ring Ring Company has also developed various tools that are useful for call centres such as the Quality Survey Module, the Dealer Locator Module and the impressive system of the Call Centre On Demand (CCOD).